Buying on this platform is designed to be straightforward, secure, and enjoyable. One simple step before payment puts you in complete control of your purchase — verifying delivery availability directly with the seller.
Before placing any order, use the platform's built-in messaging tools to connect with the seller or provider. This takes seconds and protects your purchase.
Ask the seller directly:
Once you have engaged the seller and confirmed they can reach your location, verify the following before proceeding to checkout:
The platform provides instant messaging tools specifically designed so you can get quick, clear answers before committing to any purchase.
Once all shipment details are aligned between buyer and provider — delivery address, order data, and delivery speed — the buyer proceeds to checkout and pays via PayPal. That single action immediately notifies the vendor, who begins generating the required shipping documentation and purchasing the appropriate carrier label.
How the Order Journey Works
Estimated Delivery Timeframes
International shipping carries higher carrier costs — standard across all global logistics providers. Product pricing set by vendors reflects this accordingly.
When Does the Vendor Get Paid?
When Does the Vendor Get Paid?
Case 1 — Buyer Confirms Delivery
Case 2 — Buyer Opens a Dispute
How to Prevent a Dispute — Before It Happens
That's SpocNet — the Social Product & Online Commerce Network. Built on trust, real trading, and a professional experience that empowers every vendor and protects every buyer, from first request to final delivery.
Your purchase is protected. This platform exists to connect buyers and sellers globally — securely, transparently, and efficiently.
Incorrect or incomplete addresses are the leading cause of failed deliveries worldwide. Every field matters. Ensure all address information is accurate and complete before any label is generated.
💡 Pro Tip: Always verify the full shipping address with the other party via the platform's messaging system before generating labels. A few seconds of verification can prevent weeks of delays.
Failure to complete this setup will result in failed deliveries and payment processing issues. Each step is required for seamless integration between the platform and Shippo.
Shippo offers two access points for managing your account — both are fully supported and contain the same settings. Use whichever you prefer, but always ensure your configuration is consistent across both:
Portal: portal.goshippo.com
App: apps.goshippo.com
Complete each of the following steps before initiating any shipment:
From the left sidebar of your Shippo account, you can upload your company logo. Once set, your logo will automatically appear on all shipping documents generated through Shippo or directly from the platform, including:
These documents can be printed directly from the platform after label purchase, or from your Shippo account — both produce the same branded output.
When you click the "Generate Shipping Label" button on the platform, the embedded Shippo widget appears directly below — no redirection, no confusion. Everything you need is right there.
All address fields are pre-filled automatically based on the seller and buyer data from their profiles, company pages, and product cards. The hard work is already done for you.
Addresses inside the widget can be updated in two ways:
For trusted, recurring buyer-seller relationships where both addresses are already correct, generating a label takes under one minute. You only need to confirm:
Once addresses and package data are entered correctly, all available carriers and their rates will appear automatically below the widget. Simply select the carrier and service level that best suits your shipment.
If some carriers do not appear, a blue info link is displayed at the bottom of the carrier list. Clicking it will explain exactly why those carriers are unavailable for your specific route — giving you full visibility and control over your shipping options.
With correct addresses, active carriers, and production mode enabled — label generation becomes a seamless, sub-minute task. The platform handles the complexity. You focus on growing your business and delivering your products wherever your customers are. Thanks to SpocNet.
| # | Action | Details |
|---|---|---|
| 1 | Access Settings | Log into Shippo → Left sidebar → Click Advanced |
| 2 | Navigate to API | Under Advanced, select API from the submenu |
| 3 | Locate Webhooks | Scroll to the Webhooks section at the bottom of the API page |
| 4 | Add Endpoint | Click Add Webhook or Create Endpoint |
| 5 | Enter Webhook URL | |
| 6 | Select All Events | Enable all available event types, including:
|
| 7 | Save & Verify | Click Save → Confirm the webhook is listed as active with a green status indicator |
After configuring your webhook, obtain your Live API Token from Shippo and link it to your seller account on the platform.
shippo_live_shippo_test_shippo_live_)Volume Discounts
Apply your negotiated carrier rates directly
Extended Global Reach
Access regional and specialized carriers
Premium Services
Priority pickup and express options
| Carrier | What You Need | Best Use Case |
|---|---|---|
| FedEx | FedEx Account Number + API Key | International express, time-sensitive deliveries |
| UPS | UPS Account Number + Access Key | Heavy packages, reliable ground and air shipping |
| DHL Express | DHL Account Number + API Credentials | Global express delivery, remote and emerging destinations |
| USPS | USPS Business Account (free registration) | Cost-effective domestic & international shipping options |
In your Shippo Dashboard: Settings → Carriers → Add Carrier Account. Enter your carrier credentials. Shippo validates and links the account within minutes. Your negotiated rates will appear alongside Shippo's default rates when generating labels.
By using the platform's shipping integration, sellers acknowledge that:
The platform provides the technology connection. Sellers are responsible for shipping execution.
| Seller Responsibilities | Buyer Responsibilities | Shared Knowledge — Both Parties |
|---|---|---|
Pre-Shipment Checklist
Duties & Tax Responsibility
Label & Shipment Execution
| Before You Purchase
Payment & Post-Delivery
| International vs. Domestic
Customs Compliance Reference
Communication Standards
Platform Disclaimer
|
| Term / Code | Definition & Purpose |
|---|---|
| Compliance & Identification Numbers | |
| EORI (Economic Operator Registration and Identification) | A mandatory registration number for businesses trading with or within the EU and UK. Required for all import and export operations and serves as a unique identifier for customs authorities. |
| ECCN (Export Control Classification Number) | A five-character alphanumeric code (e.g., 5A002) used in the United States to classify dual-use items — goods with both civilian and military applications. Determines whether an export license is required. |
| HS Code (Harmonized System Code) | A standardized 6-digit global product classification code used for customs processing, duty calculations, and trade statistics. Universally recognized across all countries. Search HS Codes |
| HTS / HTSUS (Harmonized Tariff Schedule) | A 10-digit extension of the HS Code used specifically by US importers to determine applicable duty rates. More granular than the standard HS Code. |
| Schedule B | A 10-digit code used exclusively for exporting goods from the United States. Required for all US export documentation and regulatory filings. |
| EIN / Tax ID (Employer Identification Number) | Federal tax identification number used to identify exporters or importers in official customs documentation and filings. |
| Incoterms® — International Commercial Terms | |
| 11 standardized trade rules published by the International Chamber of Commerce (ICC), defining cost, risk, and logistics responsibilities between buyers and sellers for cross-border shipments: | |
| EXW — Ex Works | Goods are made available at the seller's premises. The buyer assumes full responsibility for all transportation, costs, and risks from that point onward. |
| FOB — Free on Board | The seller delivers goods on board the designated vessel at the port of shipment and clears them for export. Risk transfers to the buyer upon loading. |
| CIF — Cost, Insurance & Freight | The seller covers costs, insurance, and freight to the destination port. Risk transfers to the buyer once goods are on board the vessel. |
| DDP — Delivered Duty Paid | The seller assumes maximum obligation — covering all costs including import duties, taxes, and final delivery to the buyer's specified location. |
| FCA — Free Carrier | The seller delivers goods to a carrier or named location designated by the buyer. Risk and cost transfer at that agreed point. |
| Essential Shipping Documentation | |
| Commercial Invoice | The official transaction record listing declared value, item description, quantity, and parties involved. Required by customs authorities for clearance at every international border. Learn more |
| Packing List | A detailed breakdown of the shipment including weight, dimensions, packaging type, and full contents. Used for inspection and customs verification at the destination. |
| Bill of Lading (B/L) | The contract of carriage between the shipper and carrier. Acts as a receipt for goods and a document of title for ownership transfer in transit. |
| Air Waybill (AWB) | A non-negotiable contract for air freight shipments. Serves as proof of receipt and the primary tracking document for air cargo. |
| Certificate of Origin | An official document certifying where goods were manufactured. Used to determine applicable tariffs, trade agreement eligibility, and destination import restrictions. |
| Export Declaration / EEI (Electronic Export Information) | Required for US exports valued over $2,500. Filed electronically through the Automated Export System (AES) prior to shipment departure. |
| Topic | Key Information |
|---|---|
| Domestic Shipping | Domestic shipping refers to transporting packages within a single country's borders. Example: shipping from California to Texas within the United States. Advantages: Faster delivery (1–5 business days), lower costs, minimal documentation, no customs processing, and single-carrier tracking from pickup through final delivery. |
| International Shipping | International shipping involves transporting goods across national borders, requiring customs clearance, compliance documentation, and adherence to both origin and destination country regulations. Advantages: Access to global markets, diversified revenue streams, and the ability to serve customers in high-demand regions worldwide. |
| Cost Factors | Domestic: Pricing is determined by package weight, dimensions, distance, and selected service speed. USPS typically offers the most economical flat-rate options for small to medium packages. UPS and FedEx provide competitive rates for business-volume shipments. International: Costs vary significantly based on destination country, package weight, customs duties, and applicable import taxes. Use carrier rate calculators (UPS, FedEx, DHL, USPS) for accurate estimates prior to quoting buyers. Expedited international services carry a substantial premium over standard options. Recommendation: For high-volume shipping, negotiate rates directly with carriers or explore third-party logistics (3PL) fulfillment services for optimized pricing. |
| Required Documentation | Domestic shipments require: shipping label with tracking number, packing slip (item list, quantities, order number), commercial invoice for business transactions, and a Bill of Lading for freight-class shipments. International shipments additionally require: Commercial Invoice (including HS code, Incoterms, and declared value), HS Code product classification, Air Waybill (AWB) for air freight, Certificate of Origin, Export License for controlled goods, and a completed Customs Declaration form. |
| Delivery Timeframes | Domestic: Typically 1–7 business days. Same-day or overnight services for urgent items; air shipping 1–2 days; ground shipping 3–7 days for larger or heavier packages. International: Highly variable — ranging from 5 to 30+ days, depending on destination country, customs processing speed, day of dispatch (Mon–Wed arrivals process faster than Thu–Fri), documentation accuracy, likelihood of random customs inspection, and carrier handoffs between international and local delivery networks. |
| Customs & Compliance | Domestic: No customs clearance is required. Note that hazardous materials (batteries, flammables, aerosols) are subject to carrier-specific restrictions — always verify before shipping. International: Full compliance with both origin and destination country laws is mandatory. Import duties are determined by HS code classification. Certain product categories are restricted or prohibited in specific countries. Non-compliance may result in fines, shipment seizure, or return to sender. Always verify destination country regulations before dispatching internationally. |
| Carrier Selection | Domestic carriers: USPS (affordable, nationwide coverage, flat-rate options), UPS (business-grade reliability and advanced tracking), FedEx (premium overnight and same-day services). International carriers: DHL (strong European and Asian coverage), FedEx (robust worldwide network), UPS (global standard and express options). Select based on destination coverage, customs expertise, tracking capabilities, and service cost. Note that some carriers do not ship to countries under active trade embargoes or sanctions. |
| Shipment Tracking | Domestic: Real-time updates from pickup through final delivery on a single carrier platform. Fewer handoffs mean more consistent and reliable tracking data throughout transit. International: Tracking may require monitoring across multiple platforms when packages transfer between international carriers and local last-mile delivery services. If tracking becomes unclear after customs clearance, contact the relevant carrier's customer support for an updated status. |
| Risk Management | Domestic advantages: Fewer handoffs reduce the risk of loss or damage; no unpredictable customs delays; more predictable delivery windows; easier to set accurate buyer expectations. International best practices: Use robust, tamper-resistant packaging for long-distance transit; insure high-value shipments; partner with carriers experienced in customs processes; establish realistic delivery expectations with buyers upfront; verify all documentation before dispatch to prevent clearance rejections. |
| Strategic Shipping Approach | Prioritize domestic when: speed, cost efficiency, and simplified logistics are the primary requirements, or when serving a local or national customer base. Expand internationally when: targeting global market access, diversifying revenue streams, or capitalizing on demand in high-growth markets. Best practice: operate both domestic and international capabilities in parallel — serving local customers efficiently while systematically scaling global reach. For high-volume operations, consider third-party logistics (3PL) services for further cost and process optimization. |
Get answers to common questions about Shippo's services, pricing, platform capabilities, and company policies. An essential reference for understanding how Shippo functions as your integrated shipping partner.
Master international customs documentation with Shippo's official guide. Learn how to properly declare items, calculate duties, and ensure smooth customs clearance for every cross-border shipment.
Review both resources above before initiating your first international shipment. A thorough understanding of Shippo's platform will allow you to:
Every transaction is protected through PayPal escrow integration. Sellers receive payment only after confirmed delivery — ensuring both parties are fully protected throughout the process.
The platform integrates with industry leaders including Shippo, PayPal, and major global carriers — delivering professional-grade shipping infrastructure to every user.
Join a growing network of verified sellers and buyers connecting across borders — built on trust, transparency, and the shared goal of seamless global trade.
Our support team is available to assist with international shipping queries, dispute resolution, and transaction issues at every stage of the process.
Build credibility through the platform's verification system. Video confirmation, credential sharing, and reputation-building tools ensure long-term business relationships grounded in trust.
From first domestic sale to international expansion — the platform provides the tools, infrastructure, and guidance to grow your business confidently on a global scale.
This platform exists to support your journey — from first listing to global delivery. We provide the education, tools, and infrastructure you need to trade with confidence anywhere in the world.
SpocNet — The Social Product and Online Commerce Network
Connecting the world, one product at a time. 🌍